This Privacy Policy outlines how personal information is collected, used, disclosed, and stored in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of Personal Information
Personal information may be collected when individuals interact with the services offered, including but not limited to when they contact, register, make enquiries, or otherwise communicate. This may include, but is not limited to, names, contact details, and other information necessary to provide services or fulfill obligations.
Information may be collected directly from individuals or from third parties where it is unreasonable or impracticable to collect it directly.
2. Use of Personal Information
Personal information is used for purposes such as:
- Providing products or services;
- Communicating with individuals;
- Responding to inquiries or feedback;
- Marketing and promotional activities (where consent has been provided or is otherwise permitted);
- Meeting legal and regulatory obligations.
3. Disclosure of Personal Information
Personal information may be disclosed to:
- Service providers and contractors that help deliver services;
- Regulatory bodies, law enforcement agencies, or government authorities when required by law;
- Other third parties where consent has been given or where the disclosure is otherwise permitted under the Privacy Act.
Some of these third parties may be located outside Australia. Reasonable steps will be taken to ensure that overseas recipients handle personal information in a manner consistent with this Privacy Policy.
4. Storage and Security
Reasonable steps are taken to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Personal information is stored securely in physical or electronic form, and access is limited to authorised personnel only.
5. Access and Correction
Individuals may request access to their personal information or request corrections if they believe the information is inaccurate, out of date, incomplete, irrelevant, or misleading. Requests will be handled in accordance with the APPs and applicable laws.
6. Complaints
Concerns or complaints about the handling of personal information can be submitted. All complaints will be taken seriously and responded to promptly in accordance with internal procedures and applicable laws. If the issue remains unresolved, individuals may contact the Office of the Australian Information Commissioner (OAIC).
7. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in practices, laws, or regulatory requirements. The latest version will be made available through appropriate channels.